We want you to have the best possible experience in spite of just having had an accident. Our mission is to deliver a high standard of work to get you back on the road with the minimum of stress and fuss.
Your feedback is important to us - we are constantly analysing our performance to refine and improve our service. See what our customers are saying about us from the selection of comments below.
Have you had a great experience with us? We hope we have impressed you with our service, if we have then we’d love to hear from you! Simply fill in the form below and we could post your testimonial below.
Very friendly lady on the phone, great repair service and very helpful and kind drivers too.
Thanks, I will certainly recommend your service.
Completely satisfied with my choice of vehicle repairer. Friendly efficient service by the staff and a job well done. I have recommended to the insurer involved for future reference. Little 🎁 appreciated. Thank you
First rate service from when courtesy car dropped off and our car was returned. All communication was excellent as was the repair.
Totally recommended.
Excellent job done on my Clio
Perfect repair on rear bumper and tail gate after a rear shunt. Then the car had been valeted, it had not looked so good since the day I bought it! I am glad I had left it to the other drivers insurer who used your company.
Many thanks to all.
Excellent service from the recovery truck driver who was very polite and courteous both on collection and delivery. On the two occasions when I contacted the office the staff were very helpful and friendly. The repair is first class and we will be contacting our insurance company to that effect.
Many thanks for the repair work completed on my Ford Focus. Very good service, work completed well and car returned to my home following a complete clean both inside and out. Staff friendly and efficient. Thoroughly recommend this company.
Thank you for completing the repairs on my car excellent work. Very satisified with the service you provided. Brilliant customer service, polite and friendly to converse with and lovely courtesy car to use. I would definitely recommend your services.
very pleased with the service a goog standard of repair with no hassle the car was delivered back to my place of work very pleasant man that brought it back cant fault the company at all many thanks
Thank you to the Team for arranging and completing the repairs very quickly and to an excellent standard. The service was beyond expectation with pleasant and regular communication. Special thanks for returning it in better condition than when it was collected.
I would definitely recommend your services
Streamline and efficient service producing a good result, with update information available during the work being undertaken.
Thank you to all the staff that repaired our
car excellent job done first class service, also to Juliano for returning our car and for the little gift, such a pleasant guy.
Very satisfied with the service you have provided for me and my car
Very happy with the repair on my fiesta. Good customer service and would recommend PJ Rhodes. Thank you.
Thankyou.
First class professional service from beginning to end. Excellent communication throughout from very friendly staff and superb end result. Car returned in superb condition and experience of having a courtesy car made very easy.
Thank you PJ Rhodes, excellent repair work on my Jaguar XF. Very Impressed that car was returned cleaner than when you collected it.
Also thank you for the little gift.
Will certainly recommend you in future.
Thanks for the work you did on my car, exerlent service, very helpful with the arrangement to pick up the car can not fault the work you did, many thanks 😁😁😁😁
Very good service both pick up and return. Car supplied was very dirty on the outside and not very good in the interior.
Other than that would recommend.
Our Named Driver has informed us he is very impressed with the work done to our Policy Holder's
Vehicle. Thank you very much for your time and hard work. Age uk
Hi , PH has called in to advs us of the fantastic service she has received from you selves. In her
own words "she couldn't be happier with the repairs to her vehicle and the service she received."
She very much wanted to feed this back to us and to your selves and thank you. Thankyou
Cannot fault your service at all. Brilliant workmanship, repaired fast, great courtesy car, cleaned lovely and Juliano such a lovely and friendly helpful guy. Thanks for a great experience to Juliano, the girls on the phone and all who sorted my car.
Excellent customer service. Quick, and efficient and kept me updated of progress. Collected and retuned my car straight to and from my home. Polite and courteous staff. Would recommend
My truck came back better than new. I couldn’t of asked for a better job.
A few lines to say thank you to all the team for the excellent job on my Nissan Micra and for the very efficient service.
Car taken Monday and returned today Wednesday 16th by a very nice and pleasant gentleman called Louis . My thanks also for the box of Fruit Sweets - nice surprise and totally unexpected.
From the lady who arranged it all via telephone, to your work team and driver I am very impressed all around.
Thank you!
Marilyn Moore
Absolutely delighted with my car following its repair ! Great service , great workmanship and very polite .
After receiving car from pjrhodes I have to say from the polite office staff to the excellent job on repair it was hassle free and sorted in a week I gave 4stars not 5 simply because valet inside the car could have been a bit better but hey no body's perfect would highly recommend pjrhodes as they made a stressful time quite bearable
Excellent fast service, car bought back in mint condition, would highly recommend PJRhodes
very helpful and informative. Kept me update at all times and car ready when stated.
Hugely impressed by the service here.
Very helpful staff (especially Robbie).
Flexed to accommodate my needs and then delivered my car back two days early.
PJ Rhodes provided an excellent service and my almost five year-old VW Golf looks, drives and feels brand new. After a recent non-fault "snow incident" in which my car sustained quite a lot of damage, care and time were taken to ensure it was fully repaired and restored. Great at keeping me on the road through provision of a courtesy car.
Thanks all round!
Excellent service, fast and professional repair work. Pleasant, polite staff. Made the whole experience go very smoothly. Many thanks!
Fantastic service. From the 1st phone call, to picking the vehicle up, dropping it back off to me & the repairs cannot fault them. Would highly recommend them. I'm very happy with the work they have done on my car :)
Very satisfied with the work and quick service .would recommend your company.car was returned immaculate.thanks for the sweets
Absolutely brilliant service!!! All nice friendly staff very professional from start to finish top quality repairs carried out to a very high standard very pleased with the works carried out on my car cleaned through out!!! Did I mention speed they where super fast!!!! Would highly recommend
Many thanks for the excellent service received after I damaged the rear end of my car. The repair work was carried out speedily and efficiently and the car looks as good as new. Everyone I met or contacted at P J Rhodes from the receptionist to the estimators and collection and delivery drivers was helpful and courteous. A superb service all round.
We received excellent service from PJRhodes fast and efficient. Vehicle collected and delivered back. The car was repaired quicker than I thought it would be. Highly recommendable
Perfect service
All the people we met at PJ Rhodes were pleasant and helpful, from Reception to initial estimate, to the delivery of the courtesy car, on time, the collection of the courtesy car and the job done was brilliant
They all made a stressful time much less so
I would recommend this company to anyone
This is 3rd time I’ve used pj Rhodes, repairs are done to an invisible standard, you would never know there had been an accident and staff are very professional and process is simple and quickly handled. I would highly recommended them
PJ Rhodes picked up my car from home on Monday 19th February 2018 after a car accident. A courtesy car was supplied. They arrived at time promised. They returned my car today, 21st February 2018 to my place of work and picked up the courtesy car. The car was repaired to a great standard and cleaned and valeted. What a fantastic service.
you repaired my car in the last week ,you did a fantastic job, very quick turn around, very professional job & you returned my car after a full valet I was really impressed & thank you for the sweets
Thank you to your whole team
Thank you for a truly excellent service. I felt that you cared about the car almost as much as me and the work done was first class. The car came back in just 7 days and is looking fabulous - repaired bodywork looks perfect and the car has been valeted to a high standard. I can highly recommend PJRhodes.
Excellent work on my car.
Everything is dealt smoothly and with constant communication.
Very Happy with the workmanship.
Thanks Guys...
I would just like to thank all the staff at PJRhodes Adcock's Green for the fast and efficient repair of my Ford Focus, Great job Guys.
very good service from Pj Rhodes from start to finish. very pleased with repair car was washed & valet. Car picked up and dropped off at my convenience,could not ask for a better service.
Very pleased with final repair. Car looks like new. assessment was prompt, and collection with courtesy car was very efficient.
After a recent car accident my insurance company recommended the repair to be carried out by PJ.Rhodes. The garage phoned me direct to arrange picking my car up and leaving me a courtesy car. They were happy to collect my car from my works address and then a week later return my car to my home address.
My car has been returned to me fully repaired, washed and valeted, a trully excellent service.
The courtesy of all staff, from the nice young man who collected my car (at a time convenient to me), the friendly young woman who answered my calls and questions - even the daft ones - so politely, to the gentlemen who were on reception when I collected it, was superb! Exemplary customer service! My car has been returned to showroom condition, many thanks, much appreciated!
First class service from when you collected my car right through to when you returned it. I've never seen my car look so good. Cannot tell that it has been in an accident. The tin of sweets were a much appreciated bonus. Will keep you in mind when I need anything else doing. Also really impressed with the courtesy car whilst you were repairing mine. Thank you for making this an enjoyable experience😍
My car was collected and a courtesy car delivered to my door. The work took exactly a week and again the car was returned to my door. The car looked fantastic. The work was perfect and the whole car had been valeted inside and outside. Excellent work and perfect service.
PJ Rhodes were the 3rd party insurers body shop and I can say with the utmost confidence that the whole process from start to finish was excellent they were very helpful with everything, the driver who collected my and dropped off my vehicle ( Juliand ) was very polite and helpful at all times I can say with no doubt in my mind that I would recommend PJ Rhodes to anyone needing Body Repairs
Great Service G.Harris Feb 2018
An excellent service. Car was picked up same day and a courtesy car delivered. Everyone I spoke to was friendly, courteous, helpful and knowledgeable. The car needed extensive repairs after an accident so took some time but PJ Rhodes did an excellent job and delivered it in showroom condition. I would definitely use them again although I hope I won't need to :)
After an attempted theft on my car my Insurance passed my car over to PJ Rhodes, the service from the start was great, from the first phone call to the end result being my car back to what it was, a very professional service provided and the speed of the return of my car is as they say “ within 24hrs of collection “.
The body work department at PJ Rhodes did a fantastic job on my car following an accident in 2016 so I used them again. They delivered my car to my work address and I was so happy with the work again. They also valeted it for me so was like new again.
Excellent customer service.Great communication from start to finish The quality of the repair is exceptional the staff really go the extra mile.Fantastic garage, great staff,great results would highly recommend PJRhodes.
After I was crashed into, the insurance referred me to PJ Rhodes for body work repairs.
The whole experience was very smooth, friendly and efficient.
Really pleased with repairs and the car felt as new when I collected it. They even took care of my car hire collection from their yard. Lovely little touch with the sweets on passenger seat.
With many thanks and regards. Blandine
Efficient, helpful, good customer service. Repair work was spotless. Highly recommended. Would use again.
Very pleased my car was collected and brought back to me within two days cleaned inside and out and my car was back to being as new, and a nice tin of sweets left on the seat for me
Thank you .
Had my car repaired after someone reversed into it. My car was collected from my home and bought back repaired very quickly, both drivers were very friendly and polite. Loved having my car washed and cleaned with a tin of sweets provided - lovely touch!
Only thing I would have liked is a breakdown of the repairs carried out, the driver did tell me what had been done from his sheet, but there was not a copy for me. I wouldn't hesitate to recommend.
Thank you very much for the work you completed on my car. Since receiving her back I have managed to clock up a few miles and she is as good as new. Not only is the work fantastic but the people working for you are always polite and extremely helpful.
When my car was bumped into I was referred to PJ Rhodes team who was very fast and professional. I had a call from them about my car collection the very next day and then it took them 3 working days to repair it. I am very pleased with the result and the overal customer service of the team. P.S. complimentary sweets are great too. Thank you.
Great service, thank you.
I simply could not ask for a better service! A courtesy car was brought to me at my place of work and mine taken away for repair. The people I dealt with over the phone were great. And today my car was brought back to me again at my place of work looking as good as New! I'm absolutely delighted and would highly recommend. Thankyou very much!
I write to express my thanks for the efficient, reliable and considerate service given to me at PJ Rhodes.
Through out the service I was given clear communication when requested.
I am most grateful for the high quality of work and attention to detail applied to my job.
I would be pleased to have further similar repair work done on my car in the future if the occasion should arise and to recommend PJ Rhodes to my friends and colleagues. Many Thanks. Mike - BMW X6
Thank you for a fast, efficient and friendly service during my recent accident repair. The work was done quicker than I anticipated but did not detract from the quality of work carried out. The staff, including the drivers were polite and helpful.
Efficient service... can’t fault PJ RHodes. All the staff were friendly and helpful. The kind gentlemen that picked my car up and delivered it back to me was particularly lovely... even sorting out scratches from a previous bump as a ‘Christmas gift’. 5star service! Thank you PJ Rhodes.
The staff at Acocks Green collected my stolen/recovered van on behalf of my insurers, repaired and brought it to me clean, shiny and as good as new. Staff helpful and polite throughout - very pleasant to deal with. I’m very happy with the service.
Thank you so much for very professional job carried out on my car recently. Many thanks for quick efficient service which was fist class. I found all staff to be very helpful, friendly and professional.
I would like to wish you all a very merry Christmas.
Ian Morris December 2017
Excellent service friendly and helpful staff would recommend to family and friends
Excellent service friendly and helpful staff would recommend to friend and family.
Just wanted to say " excellent service". Many thanks to Robbie and the two driver's that I dealt with. Very efficient, polite and accommodating. Thank you very much.
Many thanks for the repairs to my car. The finish is brilliant, as was the valet clean ! All staff I spoke to were friendly and helpful.
I would recommend you to anyone.
Thanks again
I would like to thank you all for a great service, I am delighted with the standard of repair to the rear of my Nissan Juke after my car was involved in a rear end shunt.
My car was delivered back to me all shiny and bright
( fully valeted ).
Very efficient and professional service.
Excellent service.
Collected car and brought it back.
Excellent work.
Highly recommended.
Thank you for a great service from start to finish. From the initial first phone call to arrange repair to delivery of our repaired vehicle, the whole experience has been very professional. All staff have been very friendly, we cannot recommend P J Rhodes highly enough.
Very professional efficient and extremely friendly.I was very impressed.
fantastic service my car was returned in mint condition you can't even tell it was ever hit. the staff that dealt with me were brilliant and a very nice courtesy car was provided to me free of charge (to me anyway)
it was the first time I've been in an accident and the staff talked me through everything I needed to know and do i can't fault them one bit.
thank you so much.
Amazing job done after someone reversed into my drivers door! Had a brand new door put on and the colour match is amazing! They even cleaned my car inside and out and threw in a free tin of sweets 5*! Thank you X
Spot on service,couldn't fault it
Fantastic service and very polite friendly staff. Can’t fault them. Car was spotless and even free sweets! Definitely recommend.
Thank you.
I just want to say a big thank you to all who repaired the damage to my Qashqai. I was devastated when I first saw what had been done to it but it came back as good as new, having been valeted and the tin of travel sweets on the seat were a lovely touch. And thank you to Keith for picking it up and dropping it back to me.
One very happy customer
Thank you very much for for your excellent service. Everyone was genuinely friendly & very efficient . I strongly recommend P.J Rhodes to all future customers.
Following a traumatic experience with the accident my insurance company worked quickly followed by PJ Rhodes acting quickly by collecting the car and providing a car.
The result is first class repair carried out quickly and efficiently. Well done
Friendly, helpful staff. Accident repair started 24 hours after making a claim with a new car supplied as a courtesy vehicle. My own car returned looking like new inside and out. Exceptional service from start to finish.
Very quick and efficient service, they had to do a couple of adjustments but it was soon sorted. The delivery driver was extremely friendly and helpful and even left me a tin of sweets. Thank you for an excellent job.
Very happy with the work i had done on my door. would not know it had happend
Thank you.
Great efficient service.
Faultless! Great service and communication. Car come back immaculate very impressed.
Special thanks to Juliano who dropped my car back great chap was early but helped me empty courtesy car out and put in my car. Just a genuine nice chap.
Regards
Jay
Excellent service
Excellent work & they showed me the repair & asked if i was happy with it all, they valeted it to. Wicked ! Thanks x
Excellent service. From first point of contact to the swift return of my sparkling clean van. Nice touch with the tin of sweets like my granddad used to have in his car. Thank you to Robbie for interesting chats and sorting me out with a nippy little courtesy Fiesta too!
Highly recommended as the staff is very helpful and courteous. Thoroughly professional.
Excellent customer service, very efficient, couldn't fault a thing. I would highly recommend this company.
A splendid and professional service from start to finish. Car was cleaned inside and out before it was returned.They even put back inside my lucky spiders. I would recommend this company to anyone who has an accident and needs a repair. Well done to all the staff in the company and may it continue. Once again many many thanks!
Just got my car back after repair and must say they have done an execellent job I would really recommend them to anyone looking for someone to repair a vehicle first class,
Just had my motorhome back looks as good as new professional service start to finish thanks pj Rhodes excellent
Fantastic service , fantastic repair, excellent company , definitely 5 stars, thank you PJ Rhodes.
The service I received from PJ Rhodes has been wonderful. I received a great courtesy car to my door whilst my own car was taken in for repair after an accident. Customer care has been first class. Thank you for making what was a traumatic experience an easy one.
Please thank Juliano, he is so up beat and friendly and he does try and take the worry out of the experience.
Paul Yeomans is another good guy and I was also impressed with his service skills.
Jane on reception adds so much, because she is a natural at dealing with and handling people. Please thank all three of your colleagues for the first class customer care.
They turned when they said they would to collect my car and leave me a lovely little courtesy car. They did an excellent job and brought back my car repaired and valeted! Excellent!
Excellent service and a job well done minor hiccup, not of their making, resulted in lovely flowers and chocolates for inconvenience! Would recommend you anytime, thank you.
Thank you so much for repairing my car you did a fantastic job and so quickly, so happy to have it back as it was before, have recommended you to everyone, BIG THANKS
I MUST SAY WHAT A GRAND JOB THEY HAVE DONE ON MY CAR WHEN THEY GOT IT LOOKED A RIGHT MESS
BUT WHEN I GOT IT BACK YOU WOULD NOT THINK IT WAS IN VOLVED IN A ACCIDENT AND THERE AFTER CARE WAS GREAT TO THERE MAIN CONCERN WAS TO LOOK AFTER YOU WHILE THEY REPAIRED YOUR CAR TO WHAT CAN YOU SAY BUT A BRILLIANT JOB MANY THANKS TO YOUR WORK FORCE
Just returned from holiday, car delivered, an excellent repair.
Thanks for also cleaning inside of car.
My first accident where I've had to claim and have car repaired.
The whole process was as stress free as it could be. Delivery of another car to drive whilst waiting for repair was quick and efficient.
So many thanks, will also inform my car insurance people of a very satisfactory dealing
A very fast and friendly service. Good communication and car came back lovely and clean, inside and out. Would definitely recommend!
I would like to thank PJ Rhodes for the wonderful job that you did on my car. I am over the moon with results, as this was a claim on my insurance I wasn't sure how good the work would be, I needn't have had any concerns as the work is 100% . Brilliant, work thank you so much for doing such a magnificent job. xx
Brilliant service repair spot on and the young chap who collected and returned the car was very polite and helpful thank you for a job well done
Friendly staff, amazing work done, fantastic top quality service. Very impressed and happy customer, thank you so much.
Thank you for prompt repair of my car.A good job and valet thrown in excellent service.
Very pleased with service from start to finish. Collected my car and delivered it back and it looked like new. Use of a courtesy car for the week. Very professional all round. Will be advising my insurance company of all this. Thank you!
Tony Moorhouse.
The service, communication and repair were excellent. Would definitely recommend also.. such friendly staff !! Well done and thankyou. Ann
The guys at PJRhodes repaired my Audi A5 from a rear side collision, all done through the insurance , got the car back a first time and queried a couple of issues which they were quick to rectify with no questions asked , great customer service , prompt and efficient with the whole transition, would highly recommend.
Good Morning,
Unfortunately the service started off poor due to a home pick up which we had to chase constantly after details had been agreed in advance.
Things did improve the following day however lines of communication your end really need improving.
Doing what you say you are going to do in the first instance.
PJ Rhodes did an excellent job repairing and repainting the front corner of my car (done through my insurance). Their communication was very good and they turned up at the times agreed. They were very friendly throughout.
I could not have had a better experience. You were very efficient throughout: I'm so impressed. Robbie was so helpful during our telephone conversations and the collector and deliverer of our car both ever so pleasant. The courtesy car provided was first class and - perhaps most important of all - the repair work was completed quickly and to a very high standard. Thank you.
Amazing service !! These guys even cleaned my van inside and out after repair Stuart is a top guy who kept me up to date through out well done lads !
I would like to thank you for the repair and service received for the damage to my vehicle. The collection and delivery back to me of the car was exceptional.
Absolutely first class service. The car has been returned in first class condition and I am more than pleased. This goes for all the staff I spoke to as well.
If the occasion arises I would recommend your company 100%.
Many Thanks
Had damage done to my Ford C-Max by another driver.
Thank you very much P.J.Rhodes for your excellent service and the first class job on the repair. Prompt in picking the car up and on return and fully valeted. I thank the "Pauls" for keeping me informed. I have also told Tesco Ins of your fine work
Fantastic customer service. Rang me at work to advise pick up time so didn't need to book a half day off work and did the same when they dropped my car back. All the staff I met were great, as was Debbie on the other end of the phone. Just when I thought the service couldn't get any better my car was returned looking cleaner than when I bought it! Thanks to one and all.
Thanks PJ Rhodes for a job well done on my Jaguar xf .after someone put superglue on my car.they did a fantastic job,on the colour match would recommend them any time.again thanks
I am so impressed with service and efficiency of P.J.Rhodes. My car has been returned to me within 48 hours looking as good as new.
Due to my work commitments, there has been time constraints on when my car could be collected and returned, and the staff have been very helpful, understanding and pleasant when arranging convenient times.
My thanks to all the staff at P.J. Rhodes who has helped make what was initially an upsetting and worrying time, into a very positive experience.
J.Callaghan
Everything went like clockwork, the courtesy car was brought to my work place, the handover straight forward, and the same with the return, the work all done in just under a week. High quality repair and car valeted
I would highly recommend this company
Many thanks for your recent repairs to the stone chips on my X5 carried out by your Sutton Coldfield team. The results are excellent, the price was very reasonable and the team were friendly and helpful. 5 stars all round!
Want to say a massive thank you to Terry & Paul & his team. Excellent service, great communication & a friendly team. Very happy with the work done i can now start to enjoy my car again! Thanks Guys!
VERY GOOD SERVICE - COLLECTED CAR ON TIME. RETURNED FULLY RESTORED BEFORE TIME QUOTED AND IT HAD BEEN VALETED! EXCEEDED EXPECTATIONS THANK YOU
Excellent service from start to finish, great communication, great repair, happy helpful staff. Couldn't ask for more! Made someone crashing into me so much easier to deal with! Car returned looking better than before the accident. Thank you PJ Rhodes.
Friendly & polite staff. Excellent service from start to finish. Car was collected & returned within 1 week & work had been carried out to an excellent standard. Would definitely recommend to anyone needing body repair work.
Absolutely outstanding customer care an the work I had done is the best of the best the staff at Sutton Coldfield branch have kept me informed an answered any questions an kept me at ease with the process of getting my car repairs completed I can not thank them enough would highly recommend this company an again to all those at Sutton Coldfield branch thank you
Thank you so much for a wonderful job in repairing our car and so quickly. When the car came back it looked better than new and the extras, like blacking the tyres,, valeting the inside and even the tin of sweets were well appreciated. Thank you again
My calor van when in for front repair .would just like to say from when I dropped the van off ,I had a very good and friendly service and the van was repaired to a very high standard.thankyou once again for a very good service.mr. Bromley.
Thank you so much for an excellent job done on my car repair following a recent accident. The members of staff provided really excellent customer service especially Luis who went above and beyond to assist me. I know who to call in future. Thank you again, I'll recommend you to anyone and everyone!
Referred by my Insurance company, P J Rhodes gave first class service from start to finish. Initially contacted insurance co over Easter weekend, arranged for damage estimate at local Repair centre (Sutton Coldfield) next day and car collected that week. Excellent finish to repair, my beloved motor looks as good as new. Cleaned and valeted too. All staff professional and courteous. Would definitely recommend this company.
The repair work undertaken on my Ford Fiesta was to a very high standard. The service personnel were friendly and efficient from the young lady on reception to the estimator and the driver that brought it round after the repairs. Really pleased with the excellent service thank you. I would certainly recommend you.
Excellent service with courtesy and kindness which a driver needs at the time of accident. Quick service. Good communication with the customer. I can recommend them to anybody.
Excellent communications, great job. Attitude of everyone I dealt with made you feel like a valued customer.
After a recent minor accident my insurance company gave me you details as their preferred repairer. I can now understand why they use your company. From the first contact when your reception called me to arrange an inspection to the moment I collected my car following the repair I was never met with anything other than polite and courteous service. The standard of repair was also of the same high standard. Many thanks to all concerned
Thank you for a great service from start to finish and use of a courtesy car, very pleased with all aspects and a great job done on my repair and valet on its return to me.
It would be remiss of me to say the levels of communication were poor, because they were non existent in the 4 weeks or so you had the car. Having to constantly having to chase and leave messages which were ignored, eventually Mark did more in 3 hours than Sam did in the weeks it was with you. False delivery dates, 'delayed' parts which should have been ordered in time, all equalled a more than poor performance. Thank you Mark though for sorting it.
REPLY from PJRhodes
Hi Colin. I’m sorry that you’ve had to give such a poor review. I will talk to Sam on Tuesday as his customers normally rave about him, not sure what went wrong here, I have read his notes, left message 20/4, be approx. another week, re parts, left message 26/4 after you called him etc. However, this was a £10k job with lots of parts and dealers just don’t stock things as they used to, we were auth’d to carry on on the 5/4 and you had your car back on the morning of the 29th…this is 15 working days taking into account the bank holidays. Again, I will talk to Sam, communication is generally where we do get it wrong sometimes, thanks for your feedback.
Regards
Terry
Great service provided, timely, completely reliable and thanks for keeping me updated throughout the process, took all the pain away! Icing on the cake was my car being given back to me, not only looking as good as new, but valeted too, not to mention the tin of sweets, thank you!
Having once worked in the industry. I know what a good job is.I have always took pride in my vehicles appearance .I was therefore delighted at the repair and valeting of my Seat Leon. And would not hesitate to recommend your firm to anybody.Yours most sincerely ,G butler.
Referred to RJ Rhodes via my insurance company - great service. Only minor issue, but had to call on 1st day to check if my car was going to be collected, and again if car was ready.
Overall, service was excellent. The repair job was done exceptionally well and looked brand new. Friendly, helpful and courteous staff. Real surprise was my car was cleaned inside and out, and nice touch with tin of sweets.
Thank you
We had excellent service from all the staff at PJ Rhodes. The repairs were done very quickly, to our complete satisfaction and returned to us as clean as when we first bought it, inside and out. We had a problem with one of the headlight bulbs and true to their word, Rob called to our house a few days later and sorted it out. I have no hesitation in recommending this company to anyone. Thank you for such an efficient and friendly service.
Our vehicle was involved in a fault claim our insurence company channeled us through PJ RHODES and we had no problems the repair was first class and the vehicle returned to u ib tip top condition.
The only down side was that we had to avail of a manual gear box courtesy car which we had to learn how to drive once again
Fantastic repair on my ford focus. Efficient and fantastic communication from the garage. Car was returned very shiny with a complimentary gift. Thanks very much!!
After being shunted I opted for PJ Rhodes for repairs as they have great reviews and collect the vehicle.
I am glad I chose them. The car was collected on time with constant and accurate updates. On its return it was unrecognizable. The bumper replacement was perfect and the boot interior panel was refitted. The bodywork and alloys were gleaming. The interior was like new. Even the ashtray door that used to playup was fixed.
Credit where credit is due. These folks did a masterful job.
I've just had my car repaired under insurance. PJRhodes have done a fantastic job, a great firm to deal with: friendly, helpful, totally professional, efficient, quick, good courtesy car. Five star rating: 10! The car came back not only repaired like new but shining clean inside as well as out. And then there was the complimentary gift of car sweets. What was initially a bad experience (damage not my fault and perpetrator unknown) has left me feeling a warm glow. Thanks, PJRhodes.
what a fantastic job that you did on my repair if it was not for the fresh paint work you would never guess it had been done excellent service and looks as if the whole car was also cleaned would recommend you to everyone very very pleased thank you for the brilliant job that has been done
I am extremely grateful for the excellent job that you have done in restoring my car to its original state. It was a sad and tragic affair that should not have happened, but you have made the car look like new again.
Hi- I doubt if any firm could better the fantastic service provided by your company- although the damage to my vehicle was via my own error- at all times I felt supported and regularly updated by your friendly staff, also the end result was a perfectly restored vehicle looking better than I could have hoped for. Very many thanks
I am very pleased with the way you repaired my car it looks as good as new. Alan cliff
My car was returned as new. The help I received from staff was excellent. Their information was clear and they kept me informed of progress.
I hope I don't need to use you again, but I would recommend you to anyone.
Many thanks
Jill
Being a firm believer in giving credit where credit is due, I thank P J Rhodes in all aspects of my vehicle accident repairs, in particular the customer focus via Sam, based in Acocks Green. Customer care and service is quite often simply paid lip service to these days but not at P J Rhodes. The standard of repairs were excellent too as was the valeting - Thank you.
Many thanks again top job as always very pleased
I am extremely pleased with the level of service and the repair I received from P J Rhodes. The staff were very courteous and kept me informed at all times. The work was carried out very quickly and was excellent, it now looks and feels like a new car. Thank you. I would be happy to recommend you most highly.
Superb service. Vehicle collected and delivered back when stated and on time. The repair was excellent and the car returned valeted and looking great.
Would not hesitate to reccomend P J Rhodes. Well done.
A first class service from start to finish. I was kept informed at each stage. Car was returned to me fully valeted, excellent workmanship.
I have had cars repaired before all to a good standard, never had a van repaired before wasn't sure what to expect, PJ Rhodes well all I can say my van was repaired to a very high standard there service all round is second to none I would have no problem in recommending PJ Rhodes to anyone in the future. "Well done "
The repair was swift, my car was collected and I was able to return hire car there and pick mine up to speed transfer. The repair was great and the valeting superb. Excellent company to deal with.
A very thorough and professional service. I was delighted with the work carried out and although it was a day or two longer than anticipated I couldn't help feel that this garage is eager to provide service - often a rarerity these days. Would I use them again? I certainly would and would also recommend them. Thank you, from a very satisfied customer.
Thanks very much for your fast, professional service - returning my car within just two days after damage to a wheel arch. The repair is excellent, the car was thoroughly cleaned, the courtesy car you provided was very good and it was a pleasure to deal with your staff. Five star all round and I will forward these remarks to my insurance company.
Promptly contacted and organised. Loan car was good and promptly delivered and explained. Repair done within 3 working days and my car returned in immaculate condition. Thank you very much.
Excellent service from start to finish thank you.Had a curtesy car and got my own car back within a couple of days would recommend to anyone
My repair, which was an insurance claim, was dealt with efficiently. Communications were good. The replacement car I had was clean and comfortable.
Their work is second to non together with excellent customer service.
My car looked better than when it went in, throughly valeted inside and out.
Sam was customer service personified, as well as following through on what was promised, his communication was detailed, and frequent.
Rest of the team also demonstrated that the customer is at the heart of the garage values and ethos, moving cars around, checking if everything is ok, handing the vehicle back over when work completed- excellent!
Highly recommended- these guys are fantastic !!
Amazingly quick pick up of vehicle from my home once the accident was reported to my insurers. On return he repair was excellent and the service first class. Car was repaired and returned to me within 9 days.
I could not have asked for better customer service
The service was very efficient and the staff were extremely helpful and courteous with the repair to a very high standard. The car was returned to me in a very clean condition with the bonus of a tin of sweets.
Thank you for a very good service.
What amazing service. 5 minutes after I called the insurer PJ Rhodes called to organize collecting my car. They collected it 4 days later - exactly at the time they said - and delivered it back in under 3 days. The repair was fantastic and you would never know both bumpers needed replacing. The hire car was absolutely immaculate aswell. I can't recommend this enough. Good job!
Thank you for an excellent job. I was very pleased with the service received and would be happy to recommend to anyone in need of any repair work in future.
The service received was of a very hight standard,they worked around me to collect znd drop off my car.Also when they dropped my car off the quality of the repair was brilliant.I would definitely use them in future and definitely recommend them.
Perfect
First class finish to the work carried out & would most certainly recommend them to friends & colleagues.
The service was fist class from start to finish. Many thanks
Thank you very much to everyone involved in dealing with my Ford Fiesta, collection, repair and delivery of my Car it is First Class.
The extra touches that P J Rhodes provide are Excellent.
I would like to thank you for an outstanding repair to my Ford Fiesta. It was all taken care of within a week. The service was courteous and professional and I was make to feel like an individual.
My car looks and feels brand new and I am exceptionally happy with the service you have provided, thank you very much.
Very pleased with the service ' customer relations and more importantly the repair itself
Great job and made the whole process as painless as possible
Many thanks
Superb service and the repair standard is superb it's like having a brand new car back fantastic quality .
Fantastic service, picked my van up the repairs were done to a very high standard, dropped the van back off all nice and clean, many thanks
I was very impressed with the friendly and efficient service that you provided. The repair work was excellent. In addition to this, I couldn't believe how clean my car was when I arrived to collect it. In fact, it's never been that clean!
Customer Service at it's best! Thanks again.
Really pleased with the job
Dropped the car off and picked it up letting me know when each time
No fuss
Great job done here by pj rhodes only took seven days,looks like new!
car collected from our home and nearly new courtesy car of same type
left with us.our car was returned washed and vacumed through out
even tyres were painted aswel.On checking interior a small tin of sweets courtesy of the garage was left with compliments,great service
thank you again
Initially, after reporting my accident to Insurers, I was impressed with your prompt response and collection of my car prior to going away for 2 weeks. However I was somewhat amazed to discover nothing seemed to have moved on in that 2 week period. In the end it took 5 weeks to repair.
Response from PJRhodes
On this occasion this job didn't go to plan with an unexpected 2 week back order on the new bumper from the dealer, apologies for the inconvenience.
very many thanks for your excellent service, the repair you recently carried out to my car was very good when I collected the vehicle it looked like a brand new car
I would not hesitate to recommend your services to any of my friends
Best Regards
John Owen
Thank you for the very efficient way you handled the repairs. Everyone I had contact with was very much on top of their job from handling phone queries to exchanging cars.
Prompt and efficient company. Quality of work first class.
From the first contact to the return of our camper van we have been dealt with in a friendly, efficient manner. The work carried out is to a very high standard and we are very pleased indeed. Excellent service thank you very much.
I would like to thank all staff concerned with repairing my Astra, from the assessment of damage to picking the car up by Vince, and kept to date by Luke and the prompt repair. This is a very high standard of work on a old car which is well loved. I will give you five stars for everyone.
Many thanks
Charles
Extremely pleased with service. The repairs are first class and the pickup and delivery was punctual and I was kept informed. Your driver was courteous and efficient and the car had been valeted too. I'm impressed and will highly recommend your service. Many thanks
I would just like to say thank you for the excellent customer service I recieved when you repaired my Ford Fiesta.
The repair was absolutely top notch.
Very impressed
R.howey
I was very impressed with the professional and prompt service I received when my car was recently repaired. Customer service was also excellent.
Thank you.
Thankyou for an excellent repair, and the best valeting my car has had, while Luis Costa, your delivery driver, was charming and helpful.
FROM START TO FINISH SUPERB SERVICE REPAIR REALLY PROFESSIONAL. WORKED AT JAGUAR IN PAINT SHOP FOR 37 YEARS SO I KNOW WHAT QUALITY IS.MANY THANK GUYS JOHN HADLEY
I would like to say the work carried out by pj. Rhodes was excellent as was the customer care service I would recommend them to everyone
had an accident August pj rhodes called within 1 hour of my reporting this to my insurance . the car was collected from where I work and when completed brought back to my home brilliant service ! great job done .helpful and courteous staff would definately recommend.
Dear Customer Service,
You recently repaired my car to a very high standard and along side with your communication I have no hesitation in saying I would recommend your vehicle repair and maintenance service to any future customer as a satisfied customer myself.
Thank you and well done.
I have received first class service a quick repair a full valet and very curtious staff Thank you very much will certainly recommend Jayne Hudson
I found the persons of P. J. Rhodes that dealt with my recent damage repair, courteous, professional and the workmanship including valeting excellent.
GT 2016.
Absolutely first class service! Quick, professional and friendly. The car came back looking better than when it went in! Thank you Debbie who was brilliant. If you've had a bump I would strongly recommend PJ Rhodes
Ps,
Thankyou for the complimentary sweets, nice touch
excellent service from this company, car fully repaired cleaned and vallet completef, would recommend to family and friends, thank you
Great service from this company. My car was repaired swiftly once the insurance company had got their act together! The car was also cleaned and polished and looked brand new! Many thanks all.
An excellent repair and faultless colour match to the door of my car. The car was returned spotless and delivered to my home. Particular thanks to Terry for helping me with negotiations and Sam for his customer service.
Excellent customer service
Excellent staff care
Excellent work
Excellent punctuality
As you have probably guessed, I was very, very impressed. Louis, the delivery driver, was also excellent and I can highly recommend the company
Had car back yesterday and would just like to say what a great job you did. Returned and was spotless inside and out - even windows had been polished. Great job, many thanks. Also courtesy car in immaculate condition. M Humpage, August 2016.
Would just to thank you for a job well done. We are pleased with the repair to our vehicle and also how lovely and clean the car came back to us, plus of course the lovely little tin of sweets - very nice gesture. Would also like to comment about the courteous service from the staff.
Many thanks
Mr and Mrs Manley
PJ Rhodes carried out a repair on my car which was under warranty. I noticed paint falling off after a few months and I was not involved in any incident. PJ Rhodes accepted to redo the work again at no charge.. Finally, Lois Costa (worker) who returned the car even came back to return an item that I had left in the car. I can’t praise them further for their service.
I honestly can not fault anything! Impeccable customer service and so friendly! Thank you all so much - you're all superstars
Fast and quick repair. Friendly staff well worth getting your car repaired by pjrhodes!!! 10 out of 10!!!!!
Just like to thank you for quick and excellent service in my car repair. I must say from telephone conversations to staff, and staff who collected and returned my car they were professional and friendly, once again thank you.
G LAW.
Thank you for great communication on every occasion, thank you for keeping promises, thank you for a great job on the rear of my car and the free valet and the free car wash and the tin of sweets.This is a company who are great to deal with they will treat you with respect and courtesy I cannot sing their praises too loudly.
I thought real service in this country was dead but here is a company who have bucked the trend.
Thank you.
Brian Maycock.
Thank you so much for the excellent work on my VW campervan.
Glenys Young
Thank you for making a good job of repairing my car ,it look like a NEW CAR.
Brilliant customer service, friendly and polite unlike some other garages. Very professional and did a great job on the car. Would use again and would recommend to others.
Thanks.
Thank you for a great service from start to finish,my car was repaired by your Sutton Coldfield Team after a minor collision in which our bumper was damaged. We received a very professional service,my car was collected at a time to suite us,repaired to a high standard,cleaned inside and out and returned within a couple of days. All of the people who we dealt with where helpful and friendly.
A big thank you to all the staff at PJ Rhodes for an excellent service. My van went in on Monday, and was returned to me Saturday morning (a very quick turn around). 5 star rating to these guys, I would highly recommend them after using them for the first time. Thanks guys.
Thank you so much PJ Rhodes for your wonderful service.
My car was in for repairs for 2 week. Afterwards, they car works perfectly and looks like new.
My car was cleaned inside and out and was good as new.
The repairs made was like good as new.
So happy the customer service, staff and repairs. So happy. This is the place to come and would recommend to all my friends and family.
Thank you again.
I would just like to thank you for sorting out my car repair following my bump.
I know efforts were made to get my car repaired quickly as I really needed it for a planned weekend away. My car was delivered to me at work just in time. Everyone I dealt with was helpful and polite which is rare these days! Many thanks for making a potentially stressful situation go so smoothly.
I would just like to say a big thank you to everyone at P J Rhodes, very professional and helpful staff, the repairs were great and my car looks amazing, its not very often now you get this kind of service, thanks again
Thank you so much for taking the stress out of an otherwise stressful situation. All of the contact with your staff both in person and on the phone was very pleasant and extremely helpful. Also the car looks as good as new. Thank you once again
Hi guys. What can I say. You kept me informed all the way through my vehicle repair. It was in a mess after the accident and it looks immaculate now. Thank you to all that repaired it, much appreciated.
Absolutely first class service! Quick, professional and friendly. The car came back looking better than when it went in! Thank you Sam who was brilliant. If you've had a bump I would strongly recommend PJ Rhodes
Not sure you got yesterdays email as my phone was playing up so just repeating it. I was more than happy with the repair on my car. It was an excellent service and excellent repair all staff were very efficient and pleasant and would be happy to recommend them so well done PJ Rhodes thank you.
What fantastic service! Thank you to everyone at P J Rhodes Sutton Coldfield; from the front desk staff, workshop guys, cleaners and not forgetting Dave who as a whole team did an amazing job collecting and returning my car. They all helped to ease the stress following damage to my car when it had been hit and the person left the scene.
My car was returned in immaculate condition, and I would recommend P J Rhodes to everyone! THANKYOU!
Fast service, friendly staff. Collection and return of my vehicle. Very impressed.
Please inform the repair guys and the insurance advisors that the work is fully completed to a satisfactory repair job.
Even if there was a delay arch skin, pj Rhodes had advised me of the situation and have an excellent customer service.
No complaints on my behalf.
Much obliged,
Timothy Phillips
Just a quick note to thank you for the repair to my smart car and to let you know how well Luis Costa represented your company with his excellent customer service
Hi. Just wanted to say thank you for returning my car in immaculate condition today. I have been so upset at receiving that damage when it was only a few weeks old but both you and Tesco Insurance have been excellent.
I'm not looking forward to my insurance quote next year but I'll worry about that when it happens :(
Thank you once again for your good work and service. I would definitely recommend you.
Kind regards
Carole Wise
I would just like to thank everyone at pj Rhodes for there help and understanding over the last few weeks. They have just repaired the roof on my motorhome and it now looks like new again they have done a great job and I'm very pleased . The staff have been great In a delicate situation . Many thanks Mrs jones
Very professional service, went above and beyond what I expected. Repair was of an excellent standard. Would recommend this company to anyone. Customer service second to none. thankyou.
hi
i would like to thank everyone at pjrhodes especially behind the repairs that was carried out on my honda. all the staff are great. the attention to every detail was superb. i know who i shall be using again in the future if i ever need them again. thank you and i would recommend you to anyone. ann
You recently repaired my mother's car and we just wanted to let you know that we appreciated your very prompt and efficient service. Your personnel were polite and helpful, both on the phone and in person and we were delighted with the quality of the repair.
Thank you very much for an all round excellent job.
I just wanted to say how delighted I am with the repair job to my Ford Fiesta carried out by your team this week. Everyone I had contact with was so friendly, helpful and professional. I was kept informed regularly of the whole process, and everything explained clearly to me. You did a first class job and provided a wonderful service, even down to valeting my car before returning it! Thank you! I would recommend you most highly.
I would just like to say what a superb service I received from you when my car was being repaired. The service was very speedy, I had a courtesy car for the duration, the staff were very friendly and helpful and the overall experience was very satisfactory. Thank you.
I would like to thank you and all the staff involved in the recent repair of my Mazda MX5. As you know it was a brand new car which I had owned for only a few months so I was gutted when the accident happened through no fault of my own. However you took the stress out of an upsetting incident, the repair was prompt and the car looks like brand new again. So once again thanks for looking after my pride and joy.
I want to thank you very much for the excellent repair to my car, after my recent accident.
Many thanks for a quick and efficient service.
Sutton Coldfield • 0121 378 3169 • suttonclaims@pjrhodes.co.uk Acocks Green • 0121 706 3829 • claims@pjrhodes.co.uk © Copyright PJ Rhodes Privacy Policy | Cookie Policy Website by VRVE
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